Shelbournes Property Lawyers are committed to high quality legal advice and client care.  If you are unhappy about any aspect of the service you receive, or about the bill, please contact Miles Bradley Shelbourne, via email at mshelbourne@shelbournes.com, or by post immediately so that we can do our best to resolve the problem for you.  We may take up to eight weeks to consider the nature of your complaint, should we not respond in time then you may complain to the Legal Ombudsman.

Legal Ombudsman

If you are not satisfied with the way we have dealt with your complaint you can refer the complaint to the Legal Ombudsman.  Normally this step needs to be taken within six months of receiving a final response from us about your complaint or within a year of when the problem occurred or you became aware of the problem. The Legal Ombudsman can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ or at enquiries@legalombudsman.org.uk or on 0300 555 0333.

Complaints about bill

You also have the right to challenge or complain about our bill and apply for an assessment of the bill under Part III of the Solicitors Act 1974.  The Legal Ombudsman may not deal with a complaint about the bill if you have applied to the court for an assessment of the bill.  We reserve our rights to charge interest at 4% per annum on any unpaid bill until payment.  We are also entitled to retain all your papers and documents in relation to your matter(s) until outstanding bills are paid in full.